Consumers and User Protection Law

The Department of Consumers and User Protection Law is made up of a group of specialised professionals who have accomplished significant achievements in important cases on behalf of both collective and individual interests.

Navas & Cusí offers individuals and organisations the proper legal advice and logistical support necessary for full conflict resolution in this field.

Information on consumer rights

Information on applicable regulation and administrative and judicial decisions that are relevant to individuals and organisations that defend consumer and user rights.

Advice on adhesion contracts

Advice on adhesion contracts before they are signed by consumers, and advice on the validity and invalidity of each contract and all the terms within it, in terms of any potential conflict that might arise.

Challenging unfair terms

Advice on the most efficient way to resolve conflicts that involve consumers and users due to the existence of one or more unfair terms in a contract, whether the case is brought before administrative authorities or otherwise.

Extra-judicial and judicial legal defence

Advice and legal defence, both in and out of court and through litigation, for consumers affected by contracts with unfair terms that they are unable to comply with.

Proposals for preliminary rulings

In cases that involve unfair terms, information will be provided on whether or not to bring the case to the preliminary rulings of Court of Justice of the European Union (CJEU).